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CuriousOne
Joined: 31 Dec 2013
Posts: 669
Location: Home
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 Posted: Mon Jul 27, 2015 7:39 pm Post subject: Your geographical experience on ebay as a seller? |
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CuriousOne wrote:
Hello.
I'm selling lenses on ebay only for 3 months, and had so far 25 transactions. I think, it will be interesting and educational if I share my experience and observations.
Most customers from: USA (Also highest source of instant payment)
Most cash flow from: Germany (All my sales with ZEISS in name, went there)
Most problematic buyers: CN/RU/TW/HK/KR (in descending order of problems encountered)
Most unresponsive buyers: UK/EU (Especially UK)
Most responsive buyers: AU/NZ
Out of 25 transactions, feedback received on 6 of them:
2 from USA
1 from Germany (and also one INR case, which was sorted out and case closed)
1 from HK
1 from KR
1 from CN
Sales geography: US, DE, FR, NL, UK, IT, HK, KR, CN, TW, AU, NZ
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I have nothing to compensate with lens |
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dan_
Joined: 05 Dec 2012
Posts: 1058
Location: Romania
Expire: 2016-12-19
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| Posted: Mon Jul 27, 2015 8:44 pm Post subject: |
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dan_ wrote:
My experience:
-My most rare, historical or "cult" items went to China and HK (at good prices)
-Most clients trying to bargain - China (but nor for "cult" items) and UK
-The easiest transactions - Germany
-The only returned item, for "I don't need it anymore", was in UK. I've lost £20 on shipping due to the British return laws.
-Most buyers -UK, China,Germany, EU
-Most problematic buyers - UK
-Most unresponsive buyers - UK
-Best communication - with USA, EU and AU buyers
-Most of my "inventive" objects and adaptations went to USA and France.
I had no clients from Africa and only one from South America(Chile).
Last edited by dan_ on Tue Jul 28, 2015 8:16 am; edited 1 time in total |
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CuriousOne
Joined: 31 Dec 2013
Posts: 669
Location: Home
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| Posted: Tue Jul 28, 2015 5:29 am Post subject: |
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CuriousOne wrote:
Thanks!
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I have nothing to compensate with lens |
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konicamera
Joined: 03 May 2009
Posts: 746
Location: Warsaw, Poland
Expire: 2014-06-14
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| Posted: Tue Jul 28, 2015 6:12 am Post subject: |
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konicamera wrote:
| dan_ wrote: |
| -The only returned item, for "I don't need it anymore", was in UK. I've lost £20 on shipping due to the British return laws. |
What are those British return laws? And how do they apply to you, since you are in Romania?
_________________
L'homme s'ennuie du bien, cherche le mieux, trouve le mal, et s'y soummet, crainte du pire. - Duc François-Gaston de Lévis
While it is nice to be important, it's more important to be nice.
URL: www.konicafiles.com
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dan_
Joined: 05 Dec 2012
Posts: 1058
Location: Romania
Expire: 2016-12-19
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| Posted: Tue Jul 28, 2015 8:07 am Post subject: |
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dan_ wrote:
I am selling on ebay.co.uk. and I have to obey the UK legislation even if I am located in Romania.
When I've asked ebay about this return they told me that, in accordance with the UK legislation, the buyer can return an item in 14 days no matter for what reason and I have to support the initial shipping costs which, in my case, were £20(for real). The buyer should only pay for the return shipping cost. And this applies regardless of the return policy specified in your item description. I don't know what law is this but that was the answer given by ebay.co.uk.
I don't think it is correct that if the buyer changes his mind and returns an item because of the "I don't need it anymore" reason, as it was in my case, the seller should support any shipping costs. |
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konicamera
Joined: 03 May 2009
Posts: 746
Location: Warsaw, Poland
Expire: 2014-06-14
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| Posted: Tue Jul 28, 2015 9:56 am Post subject: |
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konicamera wrote:
| dan_ wrote: |
I am selling on ebay.co.uk. and I have to obey the UK legislation even if I am located in Romania.
When I've asked ebay about this return they told me that, in accordance with the UK legislation, the buyer can return an item in 14 days no matter for what reason and I have to support the initial shipping costs which, in my case, were £20(for real). The buyer should only pay for the return shipping cost. And this applies regardless of the return policy specified in your item description. I don't know what law is this but that was the answer given by ebay.co.uk.
I don't think it is correct that if the buyer changes his mind and returns an item because of the "I don't need it anymore" reason, as it was in my case, the seller should support any shipping costs. |
This sounds highly unfair, indeed. Does this apply to private and business sellers alike?
_________________
L'homme s'ennuie du bien, cherche le mieux, trouve le mal, et s'y soummet, crainte du pire. - Duc François-Gaston de Lévis
While it is nice to be important, it's more important to be nice.
URL: www.konicafiles.com
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dan_
Joined: 05 Dec 2012
Posts: 1058
Location: Romania
Expire: 2016-12-19
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| Posted: Tue Jul 28, 2015 10:30 am Post subject: |
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dan_ wrote:
I am a private seller. I don't know if this applies to business sellers as well, but probably it does as ebay didn't mention any exceptions in their answer.
It is unfair, indeed. Not to mention that ebay automatically took their fee for that sell, ~$100, and is only refunding the money as a credit to my next mouth payment to them. |
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konicamera
Joined: 03 May 2009
Posts: 746
Location: Warsaw, Poland
Expire: 2014-06-14
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| Posted: Tue Jul 28, 2015 11:08 am Post subject: |
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konicamera wrote:
| dan_ wrote: |
I am a private seller. I don't know if this applies to business sellers as well, but probably it does as ebay didn't mention any exceptions in their answer.
It is unfair, indeed. Not to mention that ebay automatically took their fee for that sell, ~$100, and is only refunding the money as a credit to my next mouth payment to them. |
Goodness! Maybe the way around this is to charge UK buyers (sorry, chaps  ) a handling fee equal to the cost of shipment, to be refunded after the 14 days pending positive feedback? Sounds rough, but you're seriously out of pocket as it stands.
_________________
L'homme s'ennuie du bien, cherche le mieux, trouve le mal, et s'y soummet, crainte du pire. - Duc François-Gaston de Lévis
While it is nice to be important, it's more important to be nice.
URL: www.konicafiles.com
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CuriousOne
Joined: 31 Dec 2013
Posts: 669
Location: Home
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| Posted: Tue Jul 28, 2015 6:10 pm Post subject: |
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CuriousOne wrote:
Interesting....
I'm selling on ebay.com and offer international shipping, which means that my items will appear on regional ebay websites too. So if my UK customer decides to return the item just for no reason, I should accept that?
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I have nothing to compensate with lens |
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dan_
Joined: 05 Dec 2012
Posts: 1058
Location: Romania
Expire: 2016-12-19
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| Posted: Tue Jul 28, 2015 6:57 pm Post subject: |
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dan_ wrote:
| CuriousOne wrote: |
Interesting....
I'm selling on ebay.com and offer international shipping, which means that my items will appear on regional ebay websites too. So if my UK customer decides to return the item just for no reason, I should accept that? |
I am not sure. My ebay account is recorded on ebay.com as well, hence my ebay fees are in US$, but I'm accessing ebay.com.uk and I'm selling from there and make my items visible to other ebay sites as well. I do it because if I'm selling from ebay.com I'm forced to ship my items with US companies and at unreasonable prices from my location(too little for shipping to US and too big for EU).
So, in my case I have posted the item on ebay.com.uk and my buyer was from UK as well. That's why I had to obey to the UK legislation. It may not be the same case if you sell from ebay.com to an UK buyer - probably the US legislation applies.
| konicamera wrote: |
| ...but you're seriously out of pocket as it stands. |
When the UK buyer payed for my lens my future Sony A7II camera seamed very close to me, I could almost touch it and even, from time to time, I had the illusion that I could see a pale R after 7 and before II
Unfortunately, when I had to make the refund everything faded out  ... |
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Attila
Joined: 24 Feb 2007
Posts: 57865
Location: Hungary
Expire: 2025-11-18
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| Posted: Tue Jul 28, 2015 8:02 pm Post subject: |
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Attila wrote:
I over above 1000+ sales, remarkable nation is Japan only, prompt payment always, no issues ever, rest of them are same , no big differences. I don't sell throw auctions, fixed prices are helps to avoid from trouble makers.
_________________
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Items on sale on Ebay
Sony NEX-7 Carl Zeiss Planar 85mm f1.4, Minolta MD 35mm f1.8, Konica 135mm f2.5, Minolta MD 50mm f1.2, Minolta MD 250mm f5.6, Carl Zeiss Sonnar 180mm f2.8
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CuriousOne
Joined: 31 Dec 2013
Posts: 669
Location: Home
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| Posted: Wed Jul 29, 2015 2:55 am Post subject: |
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CuriousOne wrote:
Well, I'm selling from ebay.com and have no enforcement on shipping company selection...
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dan_
Joined: 05 Dec 2012
Posts: 1058
Location: Romania
Expire: 2016-12-19
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| Posted: Wed Jul 29, 2015 10:12 am Post subject: |
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dan_ wrote:
I can't chose chose from ebay.com "Posta Romana" as a shipping company and then print the shipping label. If you can't print the shipping label with ebay or paypal you can only have your money after 21 days.
Regardless of the shipping company I chose ebay.com has max. shipping costs for some categories (ex. roll film holders) if shipped in USA. |
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Nordentro
Joined: 24 Jun 2010
Posts: 4713
Location: Lillehammer, Norway
Expire: 2015-01-29
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| Posted: Wed Jul 29, 2015 10:30 am Post subject: |
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Nordentro wrote:
| konicamera wrote: |
| dan_ wrote: |
I am a private seller. I don't know if this applies to business sellers as well, but probably it does as ebay didn't mention any exceptions in their answer.
It is unfair, indeed. Not to mention that ebay automatically took their fee for that sell, ~$100, and is only refunding the money as a credit to my next mouth payment to them. |
Goodness! Maybe the way around this is to charge UK buyers (sorry, chaps ) a handling fee equal to the cost of shipment, to be refunded after the 14 days pending positive feedback? Sounds rough, but you're seriously out of pocket as it stands. |
We have this law in Norway as well, and probably more contries too (Sweden, Denmark perhaps?), but this doesn`t count for private sales for sure. eBay is an effective marketplace, but I think they are too expensive together with PayPal, but what can we do 
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Lars | Manuellfokus.no |
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Aanything
Joined: 27 Aug 2011
Posts: 2187
Location: Piacenza, Italy
Expire: 2014-05-30
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| Posted: Wed Jul 29, 2015 12:21 pm Post subject: |
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Aanything wrote:
| Nordentro wrote: |
| konicamera wrote: |
| dan_ wrote: |
I am a private seller. I don't know if this applies to business sellers as well, but probably it does as ebay didn't mention any exceptions in their answer.
It is unfair, indeed. Not to mention that ebay automatically took their fee for that sell, ~$100, and is only refunding the money as a credit to my next mouth payment to them. |
Goodness! Maybe the way around this is to charge UK buyers (sorry, chaps :) ) a handling fee equal to the cost of shipment, to be refunded after the 14 days pending positive feedback? Sounds rough, but you're seriously out of pocket as it stands. |
We have this law in Norway as well, and probably more contries too (Sweden, Denmark perhaps?), but this doesn`t count for private sales for sure. eBay is an effective marketplace, but I think they are too expensive together with PayPal, but what can we do :o |
We have a similar law in Italy, but here too -as far as I know- it is only for professional sellers.
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C&C and editing of my pics are always welcome
Samples from my lenses
My gear
My Flickr |
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scsambrook
Joined: 29 Mar 2009
Posts: 2167
Location: Glasgow Scotland
Expire: 2011-11-18
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| Posted: Wed Jul 29, 2015 1:37 pm Post subject: |
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scsambrook wrote:
It may be interesting to look at
https://www.gov.uk/accepting-returns-and-giving-refunds
regarding UK circumstances.
The "problem" with eBay lies in the way its terms and conditions are drafted. The UK legislation is not actually aimed at private vendors, but we are all entrapped by the way the eBay system works. It seems to make a mockery of the "No returns accepted" condition.
I've only sold around 200 items over several years but I've never yet had an "unfair" return. The nearest was a man who, depsite my advice to check if a Sigma lens would actually work on his older EOS, moaned that it didn't and that he hadn't seen anything about it on Canon's website. I told him to return it and he left "glowingly positive" feedback for me. Perhaps I've been lucky.
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Stephen
Equipment: Pentax DSLR for casual shooting, Lumix G1 and Fuji XE-1 for playing with old lenses, and Leica M8 because I still like the optical rangefinder system. |
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CuriousOne
Joined: 31 Dec 2013
Posts: 669
Location: Home
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| Posted: Wed Jul 29, 2015 2:08 pm Post subject: |
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CuriousOne wrote:
I'm selling from ebay.com, using GEORGIAN POST as postal service, and as far as I receive money on my paypal account, I can transfer it to my CC in couple of minutes. But sometimes it takes long. Say if I transferred money on Saturday evening, I will get it on card only on Monday evening, but if I transfer it say at Monday morning, I will get it on my card in couple of minutes. What's interesting (just noticed), that payment comes from PAYPAL UK.
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philslizzy
Joined: 07 Aug 2012
Posts: 4745
Location: Cheshire, England
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| Posted: Sat Feb 23, 2019 1:32 pm Post subject: |
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philslizzy wrote:
I can't say I've had a problem with any country. I send only to buyers in countries covered by ebay's global shipping program. The only problem I've had is damaged parcels. Not the buyers fault but ebay's. What is good enough for Royal Mail is no good for the GSP. I use lots of extra packing.
I did have a guy return a lens because it was 'too big'. I refunded his return post (I had to its automatic on ebay in UK) and got a positive feedback.
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Hero in the 'messin-with-cameras-for-the-hell-of-it department'. Official. |
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simplex
Joined: 09 Jan 2024
Posts: 18
Location: Germany
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| Posted: Sat Jul 20, 2024 1:54 pm Post subject: |
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simplex wrote:
Located in Germany, I only ship to EU countries. Simple reason is that I don't like to deal with customs forms and that kind of stuff.
Out of maybe 100 international sales I only had 2 issues, both regarding Italy as a destination. In both cases, parcels passed German and Austrian mail system very quickly, and then got stuck somewhere in Northern Italy, according to DHL tracking. One item was lost forever, and the buyer was refunded. I received full compensation from DHL. The other item was finally delivered after a delay of around 3 weeks.
_________________
Some of my gear:
Sony Alpha 7R II
Flektogon 4/20, Flektogon 2.8/35, Pancolar 1.8/50, Pancolar 1.8/80, Sonnar 3.5/135
Tessar 2.8/50, Pentacon 4/200 (15 blades)
Helios 44M-4, Industar-50-2 3.5/50
Super Takumar 1.4/50, Novoflex Bellows with Noflexar 4/105
A Velbon Carbon Tripod that suits my rather tall body
A portable table top studio w/ 4 lamps and several backgrounds
And some APS-C stuff which will probably leave soon (sorry, Nikon!) |
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visualopsins
Joined: 05 Mar 2009
Posts: 11067
Location: California
Expire: 2025-04-11
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| Posted: Sat Jul 20, 2024 4:47 pm Post subject: |
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visualopsins wrote:
Missing is OP country of origin...
Not an ebay transaction or problem with buyer, however be aware!:
Importing Radioactive Materials Switzerland
https://forum.mflenses.com/importing-radioactive-materials-switzerland-t85290.html
In the past I had no problems with Italy or any other country. I add Indonesia to the list -- big fans of MFlenses there!
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☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮ like attracts like! ☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮☮
Cameras: Sony ILCE-7RM2, Spotmatics II, F, and ESII, Nikon P4
Lenses:
M42 Asahi Optical Co., Takumar 1:4 f=35mm, 1:2 f=58mm (Sonnar), 1:2.4 f=58mm (Heliar), 1:2.2 f=55mm (Gaussian), 1:2.8 f=105mm (Model I), 1:2.8/105 (Model II), 1:5.6/200, Tele-Takumar 1:5.6/200, 1:6.3/300, Macro-Takumar 1:4/50, Auto-Takumar 1:2.3 f=35, 1:1.8 f=55mm, 1:2.2 f=55mm, Super-TAKUMAR 1:3.5/28 (fat), 1:2/35 (Fat), 1:1.4/50 (8-element), Super-Multi-Coated Fisheye-TAKUMAR 1:4/17, Super-Multi-Coated TAKUMAR 1:4.5/20, 1:3.5/24, 1:3.5/28, 1:2/35, 1:3.5/35, 1:1.8/85, 1:1.9/85 1:2.8/105, 1:3.5/135, 1:2.5/135 (II), 1:4/150, 1:4/200, 1:4/300, 1:4.5/500, Super-Multi-Coated Macro-TAKUMAR 1:4/50, 1:4/100, Super-Multi-Coated Bellows-TAKUMAR 1:4/100, SMC TAKUMAR 1:1.4/50, 1:1.8/55
M42 Carl Zeiss Jena Flektogon 2.4/35
Contax Carl Zeiss Vario-Sonnar T* 28-70mm F3.5-4.5
Pentax K-mount SMC PENTAX-A ZOOM 1:3.5 35~105mm, SMC PENTAX ZOOM 1:4 45~125mm
Nikon Micro-NIKKOR-P-C Auto 1:3.5 f=55mm, NIKKOR-P Auto 105mm f/2.5 Pre-AI (Sonnar), Micro-NIKKOR 105mm 1:4 AI, NIKKOR AI-S 35-135mm f/3,5-4,5
Tamron SP 17mm f/3.5 (51B), Tamron SP 17mm f/3.5 (151B), SP 500mm f/8 (55BB), SP 70-210mm f/3.5 (19AH)
Vivitar 100mm 1:2.8 MC 1:1 Macro Telephoto (Kiron)
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