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Parcelforce Global Express refund story
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PostPosted: Wed Dec 09, 2015 10:05 pm    Post subject: Parcelforce Global Express refund story Reply with quote

I did paid 65 GBP to get my latest camera within 2 days from UK. I would like to have by EMS, but no EMS service, Parcel Force Global Express eq service in UK.
EMS usually do within 2-3 days and super safe. If I not home I have to go pick it up in nearest post office. If any damn courier deliver something I have to stay at home or drive 10-25 km in a city to find their depot... So Parcelforce did promise 2 days and refund postal cost if not done. Delivery time was approx 7-9 days, pretty much longer than casual delivery service for 20 UKP.. Sender did fill out form of clime for refund, ParcelForce did reject refund, due sender post package after 13:00 ... certainly this 13:00 hrs limit is quiet bullshit and nowhere mentioned on their website after or before 13:00 may add or minus a day , but not 7 days difference and reject refund ...
Bonus was I didn't figure out which 'nice' courier gang will be deliver my package, on ParcelForce website wasn't mention .. at GLS which is Royal Mail partner at Hungary they did know nothing, at Hungarian Post nobody as well of course finally package delivered by Fedex. I did hang on tracking every day to not miss courier stay home, to avoid 1,5 hrs drive in traffic jam to pick up my package. 65 GBP almost cover a flight ticket with low cost air-plane..