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Do you include shipping cost to Ebay item refunds?
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PostPosted: Fri Jun 24, 2016 6:46 pm    Post subject: Do you include shipping cost to Ebay item refunds? Reply with quote

Guys, please, I am about to make a refund (this time everything is pretty much legit and by the numbers, and the buyer is OK, communicative and fair) but I wonder if I should re-fund full purchase amount or should I exclude shipping costs? The back-shipping was paid by the seller already.

Thanks in advance.

I don't want to violate any rules and of course I do not want to pay a selling fee to Ebay for a returned item if not returned strictly by the numbers (if st. like that can happen - haven't yet had a single re-fund!)


Marek


PostPosted: Fri Jun 24, 2016 6:57 pm    Post subject: Reply with quote

I had to make a refund and I had to pay back the initial shipping cost as well. But that was on ebay.uk - I don't know how it works on other ebay sites.


PostPosted: Fri Jun 24, 2016 8:14 pm    Post subject: Reply with quote

Yes you have to from what I know. I got mine always back when I returned item (the few times ever)


PostPosted: Sat Jun 25, 2016 1:26 am    Post subject: Reply with quote

You need to make a FULL REFUND unless the buyer agrees to exclude the shipping costs.